Frequently Asked Questions
We Have Answers
Frequently Asked Questions
Can't find what you're looking for? Our team is always happy to help — just contact us.
Orders
How do I place an order?
Simply browse our collections, select the item you love, choose any applicable options, and click “Add to Cart.” When you’re ready, proceed to checkout and follow the steps to complete your purchase securely.
Can I modify or cancel my order after placing it?
We process orders quickly, but if you need to make a change, please contact us within 2 hours of placing your order at support@chacharitas-dailydeals.com. We will do our best to accommodate your request before the order is dispatched.
How will I know my order was confirmed?
You will receive an order confirmation email immediately after your purchase. Once your order is shipped, you will receive a second email with your tracking number.
Shipping
How long does shipping take?
Domestic orders typically arrive within 5–7 business days with standard shipping, or 2–3 business days with expedited shipping. International orders may take 7–21 business days depending on the destination. See our full Shipping Policy for details.
Do you offer free shipping?
Yes! We offer free standard shipping on all domestic orders over $75. The discount is applied automatically at checkout.
Do you ship internationally?
Yes, we ship to select international destinations. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that customs duties and import taxes may apply and are the responsibility of the recipient.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused, unworn items in their original condition and packaging. Please visit our Refund & Returns Policy page for full details.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
What if my item arrives damaged?
We are so sorry if this happens. Please contact us within 48 hours of delivery with photos of the damage and we will arrange a replacement or full refund at no cost to you.
Products
Are your jewelry pieces real gold or silver?
Each product listing specifies the materials used. Our fine jewelry collection features metals and gemstones. Product descriptions include full material details so you always know exactly what you are purchasing.
How do I find my ring or bracelet size?
Visit our Size Guide page for detailed instructions on measuring your ring size, wrist size, and watch strap length.
How do I care for my jewelry and accessories?
Visit our Care & Maintenance Guide for detailed tips on keeping your jewelry, bags, and watches in beautiful condition.
Payments
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal and other payment methods displayed at checkout. All transactions are secured with SSL encryption.
Is it safe to enter my payment details on your site?
Absolutely. Our website uses industry-standard SSL encryption to protect your payment information. We do not store your full card details on our servers.
Still have a question? Our team is always happy to help.
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